I'm paying but I cannot access Premium.

Reply
Highlighted

I'm paying but I cannot access Premium.

Visitor

I'm from Barcelona, Spain. I'm paying premium since many months but it appears as I'm not paying. It says I dont' have premium access. I dont know what to do.

Spotify  should return me the money from the months I haven't been able to us Premium spotify and let me go in from now on. 

I didn't know how to ask for help

 

Veronica Miró

 

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply
Highlighted

Re: I'm paying but I cannot access Premium.

Rock Star 18
Rock Star 18

Hi there @veroeins-es,

thanks for reaching out to the community !

 

If you see charges for a Premium account and can't access it, i suggest you follow the instructions on both help pages :

- Why isn't my Premium working ?

- Finding Accounts

 

Let me know how it goes.

Hope this'll help 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
SUGGESTED POSTS