Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

I'm paying for Premium but Spotify keeps linking me to a FB login that is Free

I'm paying for Premium but Spotify keeps linking me to a FB login that is Free

Months ago I was using my App fine, with all my playlists and so on. Recently discovered I'd been somehow switched over to free, even though I'm paying $11.99 per month. When I log out and re-log back in, my gmail pushes me to log in with Facebook which is the account that shows up as free rather than premium. I only have one other possible email address login, which is an unlikely account anyway, and Spotify doesn't recognise. I even tried to follow instructions to cancel and resign up again, but of course I'll lose my playlists, and the account I can get to thinks I'm free so nothing to cancel!!!
I've tried all the help articles and at my wits end. Very close to cancelling altogether, if only I could find a way!!!
Reply
1 Reply

Hey @lconquest, welcome to the Spotify Community!

We suggest you reach out to us via email, Facebook, or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

Let us know how it goes and if you have any other questions.

Suggested posts