I'm still being cahrged by rogers after setting up and paying for an account through spoitfy

[emrobert1]

I started with a free premium account through Rogers, when that expired I didn't call or cancel figuring it would just be charged on my bill. My premium was shut down and after 3 weeks of not having premium I figured it was done through Rogers so I created a family account directly from the spoitfy website. Then was charged on my Rogers bill for the service, I called and Rogers said they woul ddelete that but it's usually Spoify that can do that. I thought it was taken care of until I was charged again through Rogers for the account. I've called AGAIN to have it removed and they said they have but I'd like to verify that I only have ONE current spoify account - my family account which I pay $14.99 for and NOT $9.99 each line on my cell plan.....I will note when I log into spoitfy and check my account only my family plan shows up. Rogers thinks I may have another account name - which I don't think I do bceause I use the same email for everything...anyway I can search to see if I have two accounts valid? It woul dbe really nice to speak to someone in person to deal with this because I'm tried of being charged multiple times.

[osornios]

Hey @emrobert1

If you're getting a subscription through your mobile provider, it's them who cancel the service, since it's them who charge you for it in the first place.

Your Spotify account gets linked to your mobile number and that's it. No payment info is recorded in Spotify's systems, and therefore no charges can be made by them.

Normally this happens when a duplicate account exists, one with a Spotify username / password and one with your Facebook details.

Check that your email address is correct in your profile page, fill out the contact form, and someone from Spotify will be happy to help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares or message Spotify Cares Facebook.