Spotify Community

user-removed · 2015-01-21

Hello everyone, my problem is I've tryed to upgrade my account to premium (I had premium but I changed the credit card) but when I go and click for upgrade the link doesn't work. I just get stuck in the upgrade page, without nothing to do. I've tryed in safari and in chrome, also in Mac and in pc. Even I tryed with my phone and iPad but in all of them the link is not working.
What should I do?
Thank you for your time

MattSuda · 2015-01-21

Sorry for the trouble!

I suggest you contact support so they can take a look at your account and help you upgrade

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

View solution in original post

MattSuda · 2015-01-21

Sorry for the trouble!

I suggest you contact support so they can take a look at your account and help you upgrade

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

Support usually replies within 24-48 hours.

MattSudaSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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