I'm very confused

[Tonearoma27]

So.. firstly, the search function wasn't working.. someone suggested re-installing

I re-installed the App on my Android phone.. my playlists have disappeared!
And now it is saying I have a free account.. when I've been paying premium for the last couple of months..

I have no idea what's going on!

Can anyone make any sense of all this??? Many thanks

[Maxim]

Hey @Tonearoma27,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.