I make a payment for premium account. But my account is still free.

[Emre94]

Ödeme yapmama rağmen hesabım free görünüyor. Ya paramı iade edin ya da bu durumu düzeltin.

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[user-removed]

Hey @Emre94, welcome to the Spotify Community!

We hope you don't mind that we reply in English. Just to confirm, do the payments show as pending in your bank statement? If so, you can find more info here: https://support.spotify.com/article/pending-charges/.

Let us know if you have any question 🙂 

[Alp001]

I have the same problem as well. I paid via my Ziraat Debit Card with 3d SMS security option but then Spotify App given an error telling me that the purchase failed. I tried once more and same thing happened. Then I checked my card on Android app and saw that the payment already placed twice. Not pending.

[Emre94]

##- I paid via my Debit Card with 3d SMS security option. But my account
is still free. I checked my bank account on Android app and saw that the
payment already placed. Not pending. -##