I need my refund.

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I need my refund.

jjrocha06512
Newbie

Hello I canceled my subscription because I dont have the money to pay for spotify and when I went to my bank account I was billed. So I went on the spotify website (because i deleted the app since I dont need it) and it said I was still subscribe. I want a refund havent used spotify for like 2 weks. I need to known what I can do as soon as possible.

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Re: I need my refund.

Peter__
Community Legend

@jjrocha06512 - If you haven't been using your account it shouldn't be an issue to get a refund. 

 

Since Spotify don't deal with any billing issues here on the community, you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

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