I paid for a 12 month subscription in Jun but account is not premium? Want to add family member

[sianrinaldi]

As the subject, my account is saying that I don't have premium however I paid for an annual subscription in June.

I am also keen to add a family member to my account, is it possible to do this when I have already used half of my annual subscription? 

[MonicaM_Bogota]

Hi @sianrinaldi!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.