Announcements

Help Wizard

Step 1

NEXT STEP

I paid for my subscription but I'm still on free.

I paid for my subscription but I'm still on free.

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10th, 2017" and shows that I have premium. Until I go to the app. My playlists are all there, but it's still showing I'm on free.
IMG_6855.PNG
IMG_6854.PNG
Reply
1 Reply

Hi @haileystorey!

 

Welcome to the Spotify Community.

 

Let's try to figure this out. Can you follow these steps for us?

 

  • Check your subscription page. Your status should be Premium.
  • If you're on Premium, try signing out and back into the app.
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Don't hesitate to drop us a message if you need extra help.

 

Have a great day 🙂 

Suggested posts