I pay for premium but when I log in it says I don't have premium!!! PLEASE HELP

[benningsarah]

I have been charged 2 months in a row for premium but when I had to relog in on my iphone about a month ago it says that my account does not have premium.  At the same time I never logged out of my account from my tablet and I get my premium feature.  PLEASE HELP!!! this is getting really frustrating...  IF THIS PROBLEM IS NOT RESOLVED SOON I AM CANCELING MY SUBSCRIPTION

[ShannonTyler89]

These people seem to be having similar issues. http://www.bbb.org/NYC/Business-Reviews/mobile-apps/spotify-in-new-york-ny-127561/

[Peter__]

If you sign into your online overview does your account show as premium? 

Normally a quick clean reinstallation of the app should sort it out if its not being recognised. 

Peter

[420bizzender]

Every time I go to subscribe for premium it says payment fails and there is nothing wrong with my credit card plz help

[Peter__ · Accepted solution]

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@420bizzender wrote:
Every time I go to subscribe for premium it says payment fails and there is nothing wrong with my credit card plz help

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Hey! Welcome to the community 🙂 

Does your card meet all of the requirements outlined in this help page? 

Peter

[420bizzender]

Have u herd of the American Express blue bird card that's what I have and even if I have my profile set on USA it still needs to be acceptable in other country's?