I receive the reset password email but "send" button is not working

[DİLARAKH]

Plan

Premium

Turkey

Device

(iPhone 7, Macbook Pro 2020)

Operating System

(iOS 10)

My Question or Issue

I received the reset password email but when i use the link buttons are not working. 
How can I solve this problem?

[DİLARAKH]

[Dian]

Hey @DİLARAKH,

Thanks for posting in the Community.

Have you tried using a different device and a different internet connection? Try using the incognito window of your browser as well.

Let us know how that went,

Cheers!

[FrankieGirl]

Same issue here. Tried different lengths of passwords and in the end the send button does not unlock when both new passwords are set. 

[Alex]

Hey there @FrankieGirl,

Thanks for the post.

You can try using an incognito browser window or another device. Since this issue might very well be caused by some corrupted cache/cookies on your browser.

Keep us posted on how you get on.