Help Wizard

Step 1


I registered with facebook, but I can not change my email address.

I registered with facebook, but I can not change my email address.






(Sony Xperia Z5 Premium)

Operating System


My Question or Issue

 I do not see my current e-mail address and birth date on facebook. I have old information. And I can not change.

3 Replies

Hey @The_Alemdarxz5p, welcome to the Community!


Try logging out and back in to see if it helps. If not, make sure Spotify can see this info from your Facebook.


To check, just go to your Facebook settings > Apps > Spotify. Make sure email address and date of birth are checked.


Let us know how it goes.

Hi there.  I also have this problem.  I can not change my old email adess, (which i need to do to register a smart watch to play music).  The account is associated with a spark account in NZ.  Spark says they can not help me.  Who can I discuss this problem with please?

Hey @dion_NZ.


If your Spotify account was also created via Facebook, try following the steps posted by Sergio.


If that doesn't do the trick, try updating your Facebook profile's email address back and forth to see if it's updated on Spotify.


In case your Spotify account wasn't created directly via Facebook, you can update the email address by following these steps.


Keep us posted.

“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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