I think my other account may be hacked

[Not_Bursasaw]

Plan

Free

Country

 Wales, United Kingdom

Device

Samsung Galaxy S6 // Levono Thinkpad

Operating System

Android // Windows

My Question or Issue

 I think my other account "bursasaw" may have been hacked!! I've been logged out of everything, and my passwords don't work! :'(

I can't reset the password either, due to forgetting the email I used to register it, but also due to the fact if it's the email im thinking of, I have lost access to it! D': Please help me. I can prove bursasaw is actually me (to mods/admins of course only).

Hope you can help!

Thanks,

Rhys (my real name)

P.S The image attached is how I found Spotify when I opened to check if I had been logged out on my laptop too. (I found out by trying to log back into Spotify on my phone)

[jsannn]

Hi @Not_Bursasaw

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this support article for the next steps to take.

Thanks!

[Not_Bursasaw]

Hey! Thanks for taking the time to look at my post! Also for even bothering to answer it ❤️ 

Sadly just one issue, I don't have access to the email, Gmail "demitioned" it a while a go :"(

[jsannn]

In case you don't have access to your email, there are steps listed in the support article to get in touch with Spotify Support Team directly:

1. Go to our contact form.
2. Select Logging in.
3. Choose I can't log in to Spotify. 
4. Click I STILL NEED HELP.

They will help you get back the access to your account. Hope this helps!

[Not_Bursasaw]

Thank you!!!! Just waiting to hear back now 😉

[Not_Bursasaw]

Actually its not: 

Hello,

We have some quick options we think can help you:

• Try searching our support site with your questions.
• Go to the Spotify Community. Even if there isn’t already an answer there to your question, you can post it and someone will answer quickly.
• You can also message our support team Spotify Cares at Twitter.

All the best,
Spotify Customer Service Team

Those methods i have to use an email..

[Guido]

Hey @Not_Bursasaw.

The email you received is just an automated response. One of us will get in touch with you shorty 🙂

Let us know if you have further questions.

Have a nice day!

[Not_Bursasaw]

Hey, No one has messaged me yet lol >.>

[Not_Bursasaw]

 I can prove it's me, I swear, I use chrome and it saves all my passwords.

[ItsHyype]

Try this 

https://support.spotify.com/uk/article/someone-has-gained-access-to-my-account/

it should tell you all about how you can get your account back

[Not_Bursasaw]

I did, i got to the point where i was told that was an automated message but no one got in touch with me like i was told was going to happen.

[Katerina]

Hey there @Not_Bursasaw,

Thanks for keeping us in the loop!

If you haven't already, we'd recommend replying to that automated reply you received.

That should do the trick. Let us know how you get on 🙂