I think someone took over my old account and reactivated premium.

[user-removed]

Plan

Premium

Country

Device

Samsung Galaxy S8 and Desktop

Operating System

Android and Windows 8.1 previously, Windows 10 just a week ago.

My Question or Issue

I had cancelled my premium on my account on February 4 2019. Got a confirmation email saying that my premium would end on February 19. But I received an email saying Spotify charged me via Paypal on the 19th, the last day of my premium. Tried to log into my account to see if I was still subscribed, but my email was no longer linked to a spotify account. Which was weird because I never closed the account. So maybe someone changed my email and reactivated premium so I am still getting charged? If I can't get a fix for this I will be filing a dispute on Paypal / trying to contact my bank. Please help.

Attached Paypal statements and confirmation of cancel. 

EDIT: Forgot to mention I used the same email to create a new account. Which I am using right now.

[Billy-J]

Hey @user-removed, and welcome to the community.

Hope you're doing great! 

Thanks for reaching out, and thank you for sending me those screenshots. In this case, I'd recommend checking out this support document for more info and the next steps to take.

Have a nice day 🙂