Announcements

Help Wizard

Step 1

NEXT STEP

I thought I was still on the premium plan not 1 month free

I thought I was still on the premium plan not 1 month free

I ha e money in my acct I guess not enough there is 10.42 but I shows it failed then I showed I was on 1 month free I ve always had premium what's going on I m very upset
Reply
1 Reply

Hello @ 

 

Thanks for reaching out. If the transaction for Premium failed, it's possible that your account reverted to the Free version of Spotify. You should be able to renew your Premium subscription here.

 

Let me know how it goes!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts