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I unsubscribed but still got charged

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I unsubscribed but still got charged

OktayPiynirci
Casual Listener
I unsubscribed 1 day before my month-subscription was over, but I got charged €10 today (after 1 week)
3 Replies

Re: I unsubscribed but still got charged

Maxim
Rock Star 24
Rock Star 24

Hi there,

 

Did you get a confirmation email when you cancelled your Premium subscription? All users get one when they do. It should be in your email account or hiding in the spam folder. :')

MaximRock Star 24
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Re: I unsubscribed but still got charged

OktayPiynirci
Casual Listener
No I didn't get an e-mail..

Re: I unsubscribed but still got charged

Maxim
Rock Star 24
Rock Star 24

This FAQ article will tell you how to cancel your Premium subscription: https://support.spotify.com/learn-more/faq/#!/article/how-to-cancel-your-subscription/

If you think that you're eligible for a refund, contact Spotify via the contact form: https://www.spotify.com/login/?forward_url=/about-us/contact/contact-spotify-support

Their support team will be able to take a look at your issue and you'll hear from them shortly

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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