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Did you get a confirmation email when you cancelled your Premium subscription? All users get one when they do. It should be in your email account or hiding in the spam folder. :')
This FAQ article will tell you how to cancel your Premium subscription: https://support.spotify.com/learn-more/faq/#!/article/how-to-cancel-your-subscription/If you think that you're eligible for a refund, contact Spotify via the contact form: https://www.spotify.com/login/?forward_url=/about-us/contact/contact-spotify-support Their support team will be able to take a look at your issue and you'll hear from them shortly