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I upgraded to Spotify Unlimited but I still get ads

I upgraded to Spotify Unlimited but I still get ads

Can you tell me why?


Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done! 


I paid for unlimited on the 15/5/13 which was taken out of my account instantly... can you fix this so that I am using unlimited spotify otherwise can I have a refund (as I am not using unlimited as there are continuous ads) or will cancel the whole account

1 Reply

Looks like you've been logging into a second account. Make sure it's your username hclockhart rather than your full email address that you use to log in and everything should be completely ad-free!


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