Announcements

Help Wizard

Step 1

NEXT STEP

I upgraded to premium and still is the free version?

I upgraded to premium and still is the free version?

So i upgraded free version to premium and i paid it allready but its still free version with advertises... what to do? And is this really the only way to get some answers? Like there no customerservice in this company?
Reply
1 Reply

Hey @Halmetomi88,

 

Here's what to try if you've upgraded to Premium but don't see it in the app:

 

    • Check your subscription page. Your status should be Premium.
    • If you're on Premium, try signing out and back into the app.
    • If it says Free, check the receipt we send to your email inbox.
      Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

Upgraded-not-Premium-twitter_support.png

 

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts