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I used to be able to access my account

I used to be able to access my account

I want to renew my premium membership with spotify, for some reason I can't seem to log in with the correct password although I have it written down.

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3 Replies

Hey @arganoid, Welcome to the community! 🙂

 

Are you trying to sign in via the Web or mobile application? If you are trying to sign in with the mobile application:

 

When you try and log into the Mobile/Desktop application, do you use your Email address or your Spotify username?

 

You need to use your Spotify username when trying to log into the Spotify Applications 🙂

 

You can find your Username here 🙂

 

 

i cant seem to log into the account in neither the desktop or iphone. im using "*******" my username.

@arganoid

 

I have edited your post and removed some private information 🙂

 

I suggest you try a clean reinstall and see if this helps, This usually fixes most problems 🙂

 

Note: This will remove any saved offline tracks and cache 🙂 

 

I hope this helped! 🙂

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