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I’ve been charged and I have free account

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I’ve been charged and I have free account

I have been charged 9.99 for Spotify on my bank statements on 9/11 when I don’t even have Spotify premium to begin with.... I just want my money back please help

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Hey @Vincef, welcome to the Spotify Community!

 

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

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Marked as solution

Hey @Vincef, welcome to the Spotify Community!

 

If you believe you're eligible for a refund, all you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

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