I've been charged for premium but I don't want it.

[Bonnie24]

18 Apr 2016
V0661 17/04 SPOTIFY AUSTRALIA PL SURRY HILL 07220647320
MISCELLANEOUS DEBIT
11.99 DR
Hi I would like a refund for the amount above because I don't use premium subscription. Bonnie Baird

[Maxim]

Hey @Bonnie24,

If you think that you're eligible for a refund, please get in touch with Spotify via the contact form or one of the social media channels. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. You should receive a reply within 48 hours.