Well I just realized that yahoo had another account for me so I just got all the emails from them! I had to send them my transactions forlast month and this month because I canceled and they charged me again this month! In total they have stolen $ 39.96
I'm sorry to bother you but the same exact thing happened to me when I signed up for the student discount. I got charged three times. I asked a similar question myself and I'm yet to get replies with help...
You mean the email that says this: "If you need immediate help, please check out The Spotify Community http://www.community.spotify.comor support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback"? I can just reply back telling them what happened?
You have to contact support@Spotify.com! It is the only customer service they have. More then likely they will state you have several accounts. Be persistent, don't just settle for whatever they say.
They pretty much told me their mistakes because I kept at em. They eventually had to refund me twice but they robbed me for accounts I had years ago that I thought were closed.They informed me that the only way a account can be closed is if they do it. It doesn't matter if you just stopped paying for the service.