I’ve been charged twice

[user-removed]

Hi I have been charged twice from my debit card for this premium service. I have subscribed a few minutes ago and checked from my Paypal activity that I was indeed charged twice. And another thing, I thought I supposed to be getting the 30 days free trial first? Why am I still getting charged $9.90 X2? Please response as soon as possible. Thank You..

Case #: 00779797

[briancoffey]

Thank you, much appreciated - case 01007081

[Joe]

On it 🙂

[Greg]

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@briancoffey wrote:

Thank you, much appreciated - case 01007081

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Hey briancoffey, sorry to hear you've been waiting for a response.

I've escalated this to our Payments Team so you should get an email first thing tomorrow.

[briancoffey]

Great, thank you.

[Spotifreek]

Hi! Just want to start of by saying thanks for the replys but I  still find this very difficult to solve. I have one account and I have not managed two account as far as I know. With all due respect , this would have been easyer to solve by phone. Thanks again.

[Greg]

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@Spotifreek wrote:

Hi! Just want to start of by saying thanks for the replys but I  still find this very difficult to solve. I have one account and I have not managed two account as far as I know. With all due respect , this would have been easyer to solve by phone. Thanks again.

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Hi there.

I've searched our system and can't see any record of you contacting us via email.

Did you fill out a contact form here to get help via email? If not, please do this.

As this is a payment issue, it'll be much eaiser to help out via email. 

[Spotifreek]

Hi!

Iv'e filled out the contract form. And Ive been in conntact with "support". 
And they asked me for my adress, birthdate, and the lst four digits on my creditcard.
They told me that it would be a good thing to update my "post code" and that also support needed my Id Billingplan from Paypal.

So I gave them all of the info...maybe I did wrong in that.

Do you normaly ask for this kind of data from your costumers? (All of this smells fishy)

Mail reply from spotify   "

Hey Andre,

Thanks for getting in touch. Are you well?

Second or 'duplicate accounts' are usually created in facebook when trying to log into a spotify account and faced with the option of signing up. It is because of the type of system it.

Can I advise the updating your post code could be a good option as when you add a payment method it can cause problems.

If you would like me to cancel the account I can do so, just let me know. Also could you send me your post code, date of birth and that four digits on there card you are using as your payment method.

I look forward to hearing from you. Have a wonderful day.

Best regards, Spotifreek

[Peter__]

Those details are normally requested just to verify you are indeed the owner of the account. You will find on a lot of services those details are used as security details when dealing with billing issues.

[Jamie]

Yep, as Peter says, this isn't anything to be concerned about. We ask for this information in certain situations and it's purely for security purposes 🙂

[texcoulter]

Sorry to post on someone elses thread but your contact form will not work on my computer and never has for whatever reason.

I am also being charged twice. I have been charged once on 5/7 for $10.76 and once again on 5/8 for $10.76.

I believe it is because there might be two accounts under my name, one through Facebook and one through my email. If that is the case please delete the one set up through Facebook.

[Peter__]

@texcoulter - Left a reply on your other topic. 😉