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I have also been charged for Spotify twice and still don't have premium with NUS
@user-removed
Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username
Username/ID: xxxxxxxLogout, and be sure to use it to login to your account. It's the one with the Premium features.
@user-removed
You should contact customer support through this link:
https://support.spotify.com/contact-spotify-support/
They'll help you out. They take, at the most, 24 hrs to get back to you.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.
@user-removed
Is your email address in your profile updated? Check your spam folder, the reply might be there.
If not, try via Twitter, you can tweet @SpotifyCares
They do get back to you.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…