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I've been charged with the student discount and I can't access premium

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I've been charged with the student discount and I can't access premium

Newbie
I've done the 4.99 deal for college students, but after I paid for premium they told me it's only for current students. Well its summer! I'll be enrolled in the fall but couldn't they have told me before they charged my account? I need my premium or at least my money back. That's unfair.
6 Replies
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Re: I've been charged with the student discount and I can't access premium

user-removed
Not applicable

I have also been charged for Spotify twice and still don't have premium with NUS

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Re: I've been charged with the student discount and I can't access premium

Rock Star 24
Rock Star 24

@user-removed

 

Did you get an email receipt for your subscription purchase? In it, it shows your Spotify username

 

Username/ID:        xxxxxxx

Logout, and be sure to use it to login to your account. It's the one with the Premium features.
 
osorniosRock Star 24
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Re: I've been charged with the student discount and I can't access premium

user-removed
Not applicable
I've paid for my Facebook one and only have one account it just doesn't seem to work and I don't want to be charged twice.
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Re: I've been charged with the student discount and I can't access premium

Rock Star 24
Rock Star 24

@user-removed

 

You should contact customer support through this link:

 

https://support.spotify.com/contact-spotify-support/

 

They'll help you out. They take, at the most, 24 hrs to get back to you.

 

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: I've been charged with the student discount and I can't access premium

user-removed
Not applicable
I did that but no luck, I've done it again and will see what happens, what happened to good old fashioned phones
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Re: I've been charged with the student discount and I can't access premium

Rock Star 24
Rock Star 24

@user-removed

 

Is your email address in your profile updated? Check your spam folder, the reply might be there.

 

If not, try via Twitter, you can tweet @SpotifyCares

 

They do get back to you.

osorniosRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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