I've been charged yet the purchase failed

[elena_ahmed123]

I just tried to purchase an album on Spotify for the first time... and after I inserted my card details it stated that authentication failed and therefore the purchase didn't go through...  YET I immediately received an email stating my card has been charged.  So now I have paid but have no music???!!!!

Very annoying.  What now?  Spotify customer services seems to be non existent.  If Spotify read this, my Order ID is         70696957011

[David]

Hey,

We're right here!

I've just taken a look at your account, and it seems that you've purchased 7 download credits on your account. You can use these by clicking on the little arrow pointing down in the "Get" Column next to the tracks you wish to purchase.