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I've been playing for premium since March 28th 2016 and I have never had a subscription.

I've been playing for premium since March 28th 2016 and I have never had a subscription.

Avatar of josephine16
Newbie
2017-02-11 08:52 PM

Hi, I have been paying every month for a premium account and I have never had a premium account. My account says I'm still listening to Spotify for free. I would like to cancel this subscription but I don't have the option to cancel it seeing as my account says I'm using spotify for free. Please help. 

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Avatar of Bittencourt
Spotify Star
Spotify Star
2017-02-11 10:07 PM

Hi @josephine16, welcome!

 

It looks like you have two accounts. Do you think it's possible? You might be paying for the other one. Do you have the receipt sent through email by Spotify to you when you subscribed?

 

It contains all the credentials you need to log in the Premium account.

 

Let me know if this helps 🙂

 

BittencourtSpotify Star
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