I've got someone else's music, and lost mine.

[jonnyh1967]

I have a premium for family subscription in the UK. I recently added my wife and everything has been fine for a few weeks, when suddenly today all her music and playlists are gone, and in their place she has someone elses's music and playlists.

She is using an iPhone XS with latest ios.

She has logged out and back in again, but this made no difference.

Coincidently, the other person appears to be called Karen also, looking at the name of her playlists. Not sure if this is relavent, but thought it was worth mentioning.

Any advice would be much appreciated.

[Billy-J]

Hey @jonnyh1967, thanks for reaching out to the Community!

To confirm, your wife is seeing someone else's music on their account, and hers has been deleted?

Keep me posted 😉

[jonnyh1967]

Hi Billy-J,

Yes, that's correct.

[Billy-J]

Hey @jonnyh1967,

Thanks for confirming! In that case, I'd recommend getting in touch with Customer Support. They'll take a look and see what's going on.

Have a great day 🙂

[jonnyh1967]

Hi Billy-J

I contacted customer support and they sorted it all out for me, so thanks for the advice.

Jonathan.