I've just purchased Spotify +1 Family, but something went wrong

[OriginDutch]

Which is that after paying, my phone browser crashed. After reloading it told me that the payment was already finished before.

I don't know what I am supposed to do? 
Am I supposed to wait for an email that gives me the option to invite by email or was it already supposed to be there?

I can see the fee has been pulled from my bankaccount, but not yet returned.

Hope you can help me!

- OD

[MichaelW]

Hi there,
Welcome at the Spotify Community!

When you log into the Spotify website, does your account say that you're premium? 

If not, I would suggest you to get in touch with Spotify. 

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[OriginDutch]

Hello Michael,

I am indeed a premium user and shown as such. It also states that I've a family subscription set.

Should I contact Spotify through twitter or email nonetheless?

Thanks for your reply!

[MichaelW]

Well, if your account says your on the Family plan, it should work.
Somewhere in the my account section there should be a family plan dashboard.

Please let me know if you can't find that, so I can ask around for the URL of the dashboard.

[Pete · Accepted solution]

Hey @OriginDutch 

You should be able to manage your family plan by clicking here. Let me know how you get on!

[Vips76]

I have spotify premium with familyplan +1 member. I wanted to add my mother as a second family member, but its not possible. Under family I see my own account (administrator) the +1  but nowhere to add more members?

Hope its a temporary error, because I was planning this as a christas gift.

[OriginDutch]

Thank you! That worked perfectly. Enjoy your holidays 😄