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I've logged in with facebook but on my Normal account I've got the 7 day trial will I be charged

I've logged in with facebook but on my Normal account I've got the 7 day trial will I be charged

How do I get my original account back and will I be charged after my 7 day trial let me know please as I can only log in over facebook and I want my normal account back
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4 Replies

The 7 day trial is non-renewing, so your account will simply revert to Spotify free once that time is up.

As for your normal account, have you tried logging in using your original Spotify username (rather than Facebook)?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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I forgot my original username I thought it was my email but I haven't got a clue what it was that's why I had to use my facebook any ideas??

Thanks for letting me know about the trial Aswell dude

The support team will need to lend a hand to track down your old account in that case. 

If you could get in touch with the customer services team directly using the online contact form, including any email addresses you may have used to create your account they should be able to find your details. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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