I've paid for Premium and it's not upgraded! 1/5/13

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I've paid for Premium and it's not upgraded! 1/5/13

Spotify
Spotify

EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium.

 

EDIT #2: May have spoken a little too soon. Bear with us a little big longer folks.

 

Hi guys,

 

We're currently having a little server issue that might be causing a delay when upgrading accounts. It may also be effecting your Profile page on the website.

 

Don't worry, the team's on it. It should be fixed shortly.

 

We'll keep you updated on this thread, so please keep an eye on it.

 

 

 

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Re: I've paid for Premium and it's not upgraded!

user-removed
Not applicable

@cawilson718 wrote:

It is working for me now on both devices!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Hey there,

 

Thanks for update.

 

Enjoy!

 

Let me know if I can help you in other thing about Spotify:))

228 Replies

Re: I've paid for Premium and it's not upgraded!

egalton
Casual Listener

great !! :(

 

 

 

Re: I've paid for Premium and it's not upgraded!

egalton
Casual Listener

will it be working today

 

 

Re: I've paid for Premium and it's not upgraded!

tasason
Casual Listener

Can we get a ETA on that fix? I'm trying to go on a bike ride and would really love to listen to my tunes.

 

thanks

 

also will we be getting an extension to our premium account if it is not fixed today?

Highlighted

Re: I've paid for Premium and it's not upgraded!

nancyhallatr
Casual Listener

I'm still getting ads despite having paid for Premium. You say you're having server problems. Looking back over other complaints, I see that you've been using the server excuse for several days. If you want to keep paying customers, you need to get your act together. 

 

I'd like a credit or an extension for today as well...and any other days you have "server problems."

Re: I've paid for Premium and it's not upgraded!

spogoloff
Regular

My "delay" has been since 9am Tuesday morning (now 28 hours).  That's more than a delay.

Re: I've paid for Premium and it's not upgraded!

oceee
Casual Listener

when its gonna start to work??

Re: I've paid for Premium and it's not upgraded!

darkelfaxe
Newbie

I have the exact same problem... come on guys you are getting paid to deliver a professional service.

Re: I've paid for Premium and it's not upgraded!

jorneskog
Newbie

Hi, I have the same problem, I bought spotify premium three hours ago and it still does not work. How is this possible? I cannot even get in touch with you(Spoitfy), all I can do is send an e-mail that you are not even responding to. Is this really how it should be? Paying for an upgrade that does not even work. You really need to get more professional.

Re: I've paid for Premium and it's not upgraded!

spogoloff
Regular

Now my account is Premium, but there are no playlists on my Android.

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