I've paid for Premium and it's not upgraded! 1/5/13

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I've paid for Premium and it's not upgraded! 1/5/13

Sam
Spotify
Spotify

EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium.

 

EDIT #2: May have spoken a little too soon. Bear with us a little big longer folks.

 

Hi guys,

 

We're currently having a little server issue that might be causing a delay when upgrading accounts. It may also be effecting your Profile page on the website.

 

Don't worry, the team's on it. It should be fixed shortly.

 

We'll keep you updated on this thread, so please keep an eye on it.

 

 

 

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228 Replies

chrisoulag
Casual Listener

I did a clean reinstall but still NO DIFFERANCE!

vvlasak
Newbie

I have the premium account and my desktop says I have the premium account but when I try and stream a song on my iphone app it says "only premium users can stream on demand.  Radio is always free".  I have uninstalled and reinstalled both desktop and iphone, still nothing.

 

help please

pjl1039
Newbie

I did the logout/login and it is still not working.

user-removed
Not applicable

just tweeted to spotify status hopefully they get this working soon

byronious
Casual Listener

Just re-did ANOTHER clean install on both my PC and iPhone and the problem persists. Are you even testing your fixes or just throwing those announcements out there?

kiwikoekje
Casual Listener

same problem here!

Jaloh47
Casual Listener
I have cleaned history and cookies , uninstalled and logged in and out and still the same 😞

Peter__
Community Legend

Can you try a clean reinstallation and see if that helps? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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If this post was helpful, please add kudos below!

oceee
Casual Listener

this is shiiiiiiiiiiiit

Jmelin
Casual Listener

Same same, stil not working, 

jaysands
Casual Listener
I agree..same problem here 😞

kccobrezzy
Regular

the same here. darn i just pay for the service 20 minutes ago. don't know about this problem. 

Sindr3z
Regular

Done. Still says I exceeded my 10 hour limit. 

jefftwh
Newbie

Same here ! I have try the clean reinstallation, either my iMac and iPhone 5 doesn't work. The premium account is not working

 

fdr
Newbie

post says it is fixed and to log out/log back in but mine still doesnt work.   i also cleared the cache and reinstalled just in case that was the issue.   motorola razr maxx with android.

TroelsBoegh
Casual Listener

Just tried it, did'nt work

Maremwm
Newbie

I've signed up for the free trial for premium for an hour ago, and it still doesnt work. I've tried to log in and out, uninstall and reinstall. Nothing is working. 

Is this because my facebook has another email adress than the one i've registered on spotify? Is hasnt been an issue earlier that they have two emails...

Can somebody help??

kccobrezzy
Regular

i don't understand. on my macbook i play songs wiithout interruption of commercial, but i can't put my playlist in offline mode to syncronize on my iphone. what is wrong? could it be about the problem we speak about???

shawnee388
Newbie

I just paid for Premium and am still unable to see the upgrade on my iPhone. I have tried reinstalling the app and logging out and back in. Please advise, thanks!

burralo
Newbie

I have the same problem. I payed Premium and is not working in premium. I hear advertising and I cannot play my lists on the iphone . Why???

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