I've paid for Premium and it's not upgraded! 1/5/13

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Re: I've paid for Premium and it's not upgraded!

JockeLind
Casual Listener

Not working !!! yet? becuase i have paid but dont get premium ... :(

Re: I've paid for Premium and it's not upgraded!

Linde86
Regular

Really this is getting frustrating.
Think i've done it all to resolve the issue on my on and now i see it's the servers thats making all the fuss. =P
Hope it'll work soon.

Re: I've paid for Premium and it's not upgraded!

hooshoo22
Newbie

I also finally made the jump to premium, but my account upgrade is not recognized on either my desktop or any other device. The thing that sucks the most is there's no customer service chat or support number to call. It took me 40 minutes just to find this thread concerning my problem. I'm not exactly a fan of calling any customer service number, but at least I know I may have an opporunity of talking to an actual person. 

 

I guess this is what customer service is coming to :/

Re: I've paid for Premium and it's not upgraded!

Guzi
Newbie

I've the same problem. I upgraded my Spotify Account 1h ago. Can't use on my mobile and on my desktop I have a free option.

Re: I've paid for Premium and it's not upgraded!

user-removed
Not applicable

I'm having the same issue. I am Mac based and using an iphone.  Conveniently I'm still getting charged monthly for premiumbut all my playlists are gone and I only have access to radio... any advise?  

Re: I've paid for Premium and it's not upgraded!

kasiasia
Casual Listener

We should get some kind of compensation such as... lets say at least few free days or something..

Paid for Unlimited. Still not working.

Sindr3z
Regular

Hi. I paid for Spotify Unlimited ealier today. I have logged in and out many times. I've even tried to reinstall spotify a couple times. Still not working.

 

It says I have active Unlimited version on the spotify webpage and I also received my receipt.

 

What is this?

So frustrated...

Re: I've paid for Premium and it's not upgraded!

mykennedy6
Newbie
Why am I paying for a service you can't get working? I recently had to get a new bank card that my account was linked to. I resubscribed to premium which is understandable. But after confirming payment and getting a receipt, I still can't listen to music on my phone? You've got no problem taking money. Just providing the service that is being paid for?

Re: I've paid for Premium and it's not upgraded!

eggertsmari
Casual Listener

I got a Premium account and is working on my Mac after I had to manually delete a lot of files, but it's not working on my device like my iPhone or my ipad

Re: I've paid for Premium and it's not upgraded!

Julio_F
Casual Listener
At this rate I'm starting to regret moving from Deezer to spotify...
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