I've paid for Premium and it's not upgraded! 1/5/13

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I've paid for Premium and it's not upgraded! 1/5/13

Sam
Spotify
Spotify

EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium.

 

EDIT #2: May have spoken a little too soon. Bear with us a little big longer folks.

 

Hi guys,

 

We're currently having a little server issue that might be causing a delay when upgrading accounts. It may also be effecting your Profile page on the website.

 

Don't worry, the team's on it. It should be fixed shortly.

 

We'll keep you updated on this thread, so please keep an eye on it.

 

 

 

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228 Replies

beem3r
Casual Listener

Still the same problem.

bomberman12
Casual Listener

nope, my account still dont have that sweet, sweet premium..

user-removed
Not applicable

Also not working for me either

 

MAC and iPhone same issue

 

reinstalled spotify on both platforms, logged out then back in again.... issue is the same premium feature not being pulled down.

ricky_p_p
Regular

Still the same problem.

chrisoulag
Casual Listener

😞   No Premium.....

byronious
Casual Listener

Same issue still persisting for me as well, still receiving ads on PC app and no streaming on iPhone app. So glad this came as a free trial, not worth $10/month as per your twitter feed this and service interruptions are overly common.

JockeLind
Casual Listener

still NOT WORKING!!!!!

Linde86
Regular

Still not working...
Logged out and then in again not working on either android or desktop. =(

snootermcgavin
Casual Listener

still cannot access the premium

Peter__
Community Legend

Sounds be fixed now, give it a log out and back in again.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Sindr3z
Regular

I just tried. Still not working :S

Peter__
Community Legend

This should now be fixed guys. If you are still having issues after a log out and back in again do a clean reinstallation and you should be good to go with premium. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

eggertsmari
Casual Listener

No it is still the same. What ever you did didn't work 😞 this is so not cool

Am1n
Casual Listener
Not working here either! Have tried clean reinstallation and logging in and out several times on both my computer and iPhone... Def. not worth the trouble!

chrisoulag
Casual Listener

Even when logging in and back out, AGAIN

Pikamo
Visitor

So I ordered premium, redownloaded, logged in and out on both my mobile and laptop and I'm still getting adds, unable to play searched songs or do anything premium entails and looking through all of these threads I'm going to be a little pissed if it cuts into my Premium time. It's only a free month, but still. That would be a decider for if I were ever to want to pay for something like this.

user-removed
Not applicable

I signed up for Premium and it's not working. I've tried to sign out and in, uninstall, turn off the computer, reinstall... Would be great to get this working soon.

deltaflux
Newbie
Still getting this problem on Android. Deleted cachr, logged out and in several times. Website shows my account as premium.

TroelsBoegh
Casual Listener

Same, it's not working

blueskyjones
Casual Listener
Same
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