Holy cow. Spotify harder to directly contact than the mob . Spotify. I AM Premium. I had to drop for reasons I'm confused and concerned by .you NEVER Reply to tmyour emails . Insgibe how you treat your non premium. If I don't hear back within 24 in sadly going to withdrawal for a week . Followed by research on the second best. I've been premium since late 14 . It took one ad for me to go " umm this is the gonna work" 10 bucks. GOTT **bleep**. I WANT TO up the premium. To family. You don't seem to love me when you have NE hooked on your product . Let's not let this relationship go south. I won't address my issue other than email. I won't be back k to these forms .my email is the very mature name of *snip*. Contact me in 24 hours . For the past 2 days I've searched high and low .could teach you direct. I'm emtekkibg you that I WANT FAMILY PREMIUM. I've had regular premium for years. In asking for a crumb , a CRUNB OF RESPECT .YOu can reply here n I won't see it. My feelings will be too hurt to cone NEAR the app or all things Spotify again. That email is dopey looking, ITS LEGIT. My tag is the_flow_channel. wth. Never contacted u otmr bothered you for anything. 2nd song. Ad. "Ummmmmm hey Steph, how do I upgrade this crazy thing where u hit the button n the song simply comes up.. if no response I'm gone and only negative feedback will be given about your custumer service to ANYONE that listens . This is discusting . OR in 5 min we resolve this issue which in positive is clearly malware, u fix it n you have family .. if I'm given "I'm sorry you're having in an ..... CKICK BYE... You gotta assume ppl have emolated your model n perhaps surpassed. And the fact that you remain #1 is out of habit. Ibfeel like in going thru withdrawal. I say 24 hours .But from here I'm going straight to the other popular ones. First to reddit. Likely getting free months etc . I'm the furthest thing from special. That's why I can't believe u treat ALL your premium this way. Help me in 5 min post deleted. N hour I'll likely delete. If I can't find anything better than Spotify n u show up hour 23 ' what's your problem stupid?" I won't e en bother . Call me stupid ditty stupid stuup stuupy right now. JUST HET NE BACK UP .wth !!!!