I want to SPEAK with Customer Service

[user7y24]

I dont use support forums for PAID products.

That is such a slap in your face to paying customers!  For free customers, sure I have no issue.

But when I pay money, I expect an IMMEADIATE avenue to rectify YOUR companys illicit billing practices.

POST THE US BUSINESS LINE FOR CONSUMNER SUPPORT

DO NOT ATTEMPT TO SAY THERE IS NOT ONE BECUASE SOME BILLING ISSUES REQUIRE YOU TO SPEAK TO THE CONSUMER BY LAW

WHATS THE NUMBER THEY CALL... THIS IS ONE OF THOSE INSTANCES

http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/ILLEGAL-BILLING-PRACTICE/td-p/948181

[MichaelW]

Hi there,
Welcome at the Spotify Community!

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Or if you don't have access to your account:

You may get in touch with Spotify by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[Carina]

Hello user7y24 and welcome to the community!

I'm sorry to hear you are not satisfied with the service. Please use any of the contact ways that @MichaelW has mentioned. We also discussed the pro's and con's of a hotline service in this topic. You might understand after reading the thread why there is none.

[user7y24]

---

@MichaelW wrote:

Hi there,
Welcome at the Spotify Community!

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Or if you don't have access to your account:

You may get in touch with Spotify by following this link (you won't have to login with this link) to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

---

What portion of THIS IS A MATTER FOR DIRECT CONVERSATION did you not get?

[user7y24]

You did read the topic header, correct?

I said I want to SPEAK not email a contact form.

Please stop your attempts to inflame and troll my CUSTOMER RIGHT.

I DO NOT USE FORUMS FOR PRODUCT SUPPORT WHEN I PAY FOR ACTUAL SUPPORT

[Carina]

There is no hotline existing so @MichaelW and me tried to give you alternatives to reach the staff. If you are longing to speak with someone, try to send an email through the contact form and ask for a call. Sorry to disappoint you, but we can't help you more at the moment.

[user7y24]

---

@acidesoleil wrote:

 If you are longing to speak with someone, try to send an email through the contact form and ask for a call.

---

If Spotify acted like an honest, PROFESSIONAL company that cared about REAL service... I wouldnt even be here on this forum,.  But then you would be out of a job because this is NOT real customer service.

Every forum I encounter your fullfilment group on, it is only a growing loist of people fed up with the companies that hire you,.

I have been charged for retroactively as though you have a procudt I can use retro activley.

There are circumstance when US law prevents these matters from beiong handled through emailo and contact forms.

There is a number. US law dictates there is one.

You will escalate this matter to your supervisor.

[Peter__]

Escalated for you (but they will just say the same thing) - Spotify don't have telephone support. I'm interested to know the specific law you are referring too? It's not one I have ever come across.

If you open an email case and post the case number here we can make sure it gets answered promptly for you.

[user7y24]

Your trying to tell me, A BUSINESS OWNER, that Soptify refuses ANY customer interaction via LIVE CONTACT?

Yea, Im sorry that some of us are ACTUAL BU"SINESS OWNERS ourselves and KNOW US LAW more than a fullfiment operator.

Escalate this to your supervisor.  You guys can call me too so this can get fixed.

Im not being impossibble, or asking for anything out of the ordinary.

We can simply take these tags dealing with finance and secirities to twitter along with these posts.

Thats the business I run... we organize social media campaign events and reigster appropraite hashtags thriough hashtag.org

[user7y24]

---

@Peter wrote:
... to know the specific law you are referring too? It's not one I have ever come across.

---

Oh, what a suprise.  As your job obviously demands you stay up on these things.

Please dont leave inflamatory statments like a common troll.  Very unprofessional.

STAY ON TOPIC

You are the admin or moderator after all.  You should adhere to the rules AT EVERY TURN.

[Greg]

Hi @user7y24 

I'm a Customer Service employee at Spotify.

As some of our SuperUsers have already pointed out, we do not have telephone support at this time, however I'm sure we can get this sorted very quickly. 

What issue are you experiencing exactly?

Get in contact here with the issue and then let us know the Case # you receive. We'll make sure this reaches the right team as soon as possible. 

Thanks.

[jillmareeb95]

I am so pissed off at this Web site. I feel I've been totally violated and there's no one to talk to about it!

[Esurratt]

I have been charged twice a month for over 6 months now...How do we fix this? I have bank statements to prove it as well

[mauricemcghee49]

i received a notice today saying spotify had attempted to take out a monthly payment from my account. I have paid you twice in the month of January 2017. on Jan. 3 2017 spotify took 10.69 outof my account, on Jan. 3 2017 10.69 on 11/30/2016 10.69 12/19/16 10.69. your billing cycle is messing up. It is not time to pay you all again. please get back with me. I do not like not being able tp speak to someone. 

[Esurratt]

So where's my resolution

[KatesHere]

Hey there @Esurratt, welcome to the community!

I'm sorry your post didn't get a reply earlier. If you're still experiencing this, I'm sure we can help figure out what's happened here. 

First of all, did those payments come out of your account on the same day? If so you probably just hit the upgrade button more than once (and both payments were credited to your account). You can double check this by going to your Subscription Page and confirming your next payment date is more than 1 month away

Let me know how it goes!

K

[Esurratt]

Payments come out on different days

[KatesHere]

Hey there @mauricemcghee49, welcome to the community!

That is definitely odd as billing dates should occur roughly at same time each month.What payment method are you using? Do you have perhaps a second account on Spotify you're paying for?

Let me know 🙂

K

[KatesHere]

Hey again @Esurratt,

Have you checked out this support article? It may help explain why it is happening.

Let me know so we can figure out the next steps to troubleshoot if not 🙂

K

[Esurratt]

I think so