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I want to get premium, but the credit card won't get accepted. Help?

I want to get premium, but the credit card won't get accepted. Help?

 

Plan

Free

Country

Paraguay

Device

Huawei Y7 2018

Operating System

Android Oreo

My Question or Issue

So, I just created my account and wanted to start my free 30 day trial right away, I entered my credit card info, but for some reason it won't go through, I tried with other credit card and it's more of the same. Can anyone help?

 

Reply
5 Replies

Hi there,

 

Welcome to the Community.

 

I recommend you to check out this article about Payment troubleshooting. I hope this helps 🙂

Nope, so far nothing. Thanks for answering, though.

Was your credit card issue in Paraguay? I'd appreciate if you could tell me the exact error message you're getting.

Also, I recommend you to re-try paying for your Plan using a different browser, device or use Incognito Mode. Thanks 🙂

Yes my credit card was issued in Paraguay.

The error message is "An error has ocurred, try again or attempt using a different paying method."

I tried doing it in my phone, laptop, both on Chrome, also once in Chrome icognito mode.

If after clearing the cache you're still not able to complete your payment, I recommend you to reach out to Spotify for more help with this.

You can find more information about it here.

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