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Plan
Free
Country
Paraguay
Device
Huawei Y7 2018
Operating System
Android Oreo
My Question or Issue
So, I just created my account and wanted to start my free 30 day trial right away, I entered my credit card info, but for some reason it won't go through, I tried with other credit card and it's more of the same. Can anyone help?
Hi there,
Welcome to the Community.
I recommend you to check out this article about Payment troubleshooting. I hope this helps 🙂
Nope, so far nothing. Thanks for answering, though.
Yes my credit card was issued in Paraguay.
The error message is "An error has ocurred, try again or attempt using a different paying method."
I tried doing it in my phone, laptop, both on Chrome, also once in Chrome icognito mode.
If after clearing the cache you're still not able to complete your payment, I recommend you to reach out to Spotify for more help with this.
You can find more information about it here.
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