I want to get premium, but the credit card won't get accepted. Help?

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I want to get premium, but the credit card won't get accepted. Help?

Casual Listener

 

Plan

Free

Country

Paraguay

Device

Huawei Y7 2018

Operating System

Android Oreo

My Question or Issue

So, I just created my account and wanted to start my free 30 day trial right away, I entered my credit card info, but for some reason it won't go through, I tried with other credit card and it's more of the same. Can anyone help?

 

5 Replies
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Re: I want to get premium, but the credit card won't get accepted. Help?

Rock Star 12
Rock Star 12

Hi there,

 

Welcome to the Community.

 

I recommend you to check out this article about Payment troubleshooting. I hope this helps 🙂

BruneliciaRock Star 12
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Re: I want to get premium, but the credit card won't get accepted. Help?

Casual Listener

Nope, so far nothing. Thanks for answering, though.

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Re: I want to get premium, but the credit card won't get accepted. Help?

Rock Star 12
Rock Star 12
Was your credit card issue in Paraguay? I'd appreciate if you could tell me the exact error message you're getting.

Also, I recommend you to re-try paying for your Plan using a different browser, device or use Incognito Mode. Thanks 🙂

BruneliciaRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: I want to get premium, but the credit card won't get accepted. Help?

Casual Listener

Yes my credit card was issued in Paraguay.

The error message is "An error has ocurred, try again or attempt using a different paying method."

I tried doing it in my phone, laptop, both on Chrome, also once in Chrome icognito mode.

Re: I want to get premium, but the credit card won't get accepted. Help?

Rock Star 12
Rock Star 12

If after clearing the cache you're still not able to complete your payment, I recommend you to reach out to Spotify for more help with this.

You can find more information about it here.

BruneliciaRock Star 12
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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