I want to talk to someone about my account

[Teresa-mertz]

I need to talk to someone about an account I closed but am getting charges on my bank account!! Please give me a number to call!!

[osornios]

Hey @Teresa-mertz

Did you get email receipts from previous subscription purchases? Search for one of them in your email account. In it, the Spotify username you paid for is shown:

Username/ID:        xxxxxxx

If you're getting charged after you cancelled, it probably means you're paying a different account. Checking your receipts is a way to confirm that.

You can fill out the contact form, and someone from Spotify will help you within 24 hrs. Don't forget to check your spam folder for responses as they may end up there.

If you get an automated email directing you to the community or help pages, you need to reply directly to support@spotify.com and one of the customer services agents will get back to you.