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I was charged 7 reais twice on my credit card by ebn spotify

I was charged 7 reais twice on my credit card by ebn spotify

I was charged 7 reais twice on my credit card by ebn spotify I would like to know the reason and how to get a refund
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1 Reply

Hey there,

 

Thanks for reaching out the Spotify Community!

 

Given the amount you were charged this was most likely a temporary authorization charge to see if the payment method is valid and can be used for recurring transactions, so the funds will be returned in the upcoming days. You can reach out to your bank for more details on the matter.

 

Hope this clears things up. Cheers 🙂

YordanModerator
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