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I was charged for Premium but the money was taken out.

I was charged for Premium but the money was taken out.

I cancel my membership early this month and the app shows I canceled it.
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3 Replies

Hi Roguered, if you signed up for premium it will have charged you the appropriate amount for the month. If you canceled premium shortly there after, the premium will remain on your account until the period runs out. Canceling premium does not automatically refund you your unused credit, that way you can keep using premium until the period expires. If you would like a partial refund for the time you have yet to use, you will need to contact support. Be aware that if you get an automated message telling you to visit these forums, make sure to reply back to it, even if it comes from a no-reply address. Hope this helps, and let me know if you need anything else!

I canceled it last month on the 14th and it just recently charged me today.

Ahh, ok. Then you'll want to skip straight to contacting support.

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