Help Wizard

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I was charged for Premium whilst on a Free account.

I was charged for Premium whilst on a Free account.

I was charged 9.99 this month for Premium and in fact, when I opened my Spotify app my account was listed as Premium. I then logged in through the website to unsubscribe however I was listed there as a Free user. I then logged out of Spotify though the app, and logged in again, and my account changed to Free. I logged out of the app again and tried to Login with facebook to check whether I had a different account through it however I was given a login error 404. I suspect that I was logged in with Facebook all along and that is why I was charged. I think that I am a Premium user through my Facebook account, but a Free user through my emailn account. Can this be the case? Furthermore, how can I fix the error 404 in order to be able to login and unsubsribe from Premium? 

thank you!


1 Reply

Hey @annalise1117, welcome to the Spotify Community!


In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what we can suggest.

Let us know how it goes and if you have any other questions.

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