I was charged when I deactivated my subscription before trial was up

[Curseblack]

I'm being charged $19.99 when I canceled before the free trial is up. This could be because I was not able to successfully deactivate it for a while. It kept getting an error. I did not intend to keep my subscription and do not want to be charged for something I'm not using. If someone could please help me resolve this.

[jean3601]

Hey @Curseblack, Welcome to the community! 🙂

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂