INVALID CARD NUMBER ON 2ND YEAR SUBSCRIPTION

[Trisch2706]

I received an email saying that if I was still studying I can get another 12 months of music at half price.  I entered my NUS card which doesnt expire until October 2014 and it tells me its an invalid card.  I have used it elsewhere and it is correct.  I dont want to end up paying full price.  Please can you advise.

Thanks

[Jamie]

Hi there,

Sorry to hear you're having trouble activating our student discount - could you try that again using an alternate browser and let us know if you receive the same message?

Thanks!

[Peter__]

Is it a different NUS card number than your original subscription? (To my knowledge each card number is only valid for 12 months worth of discount).

[Trisch2706]

Hi, thanks for the reply but using an alternative browser is not an option for me at work and I dont have a pc at home.  It could be as an person said and be a different card number as it is a different card from last year.  Please can you give me a telephone number which I can phone to sort this out.

Thanks

[Jamie]

We don't currently provide phone support, I'm afraid. However, you can get in touch using our online form and one of our advisors will be happy to help further. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.

[Joe]

Was that email from Spotify? As far as I know, the student deal is only available for 12 months unless you do something sneaky like NUS then Unidays.

[Trisch2706]

Thank you Jamie  and email has been sent.

and yep it was an official Spotify email/offer 🐵

[Joe]

That's awesome - I think you guys should get the discount until you finish full-time education 🙂

[Jamie]

No trouble at all 🙂

If you could let me know the case # you were emailed, I'll make sure that your case is in the right hands.

[Trisch2706]

Thanks Jamie

Spotify Case # 01520669:  Problems with my existing payment/subscription - Other ref:_00DD0pxIW._500D0dVNGg:ref

[Jamie]

Great stuff - your case is now in queue and awaiting a response 🙂 Thanks!

[Trisch2706]

Appreciate it James 🐵 !!

[Trisch2706]

Hi Jamie

Still no news..........please could you nudge someone for me?

Thanks

[Peter__]

I escalated a case from Friday earlier that still hadn't been answered but was told it was in the queue - guessing the guys may be a little behind!

[Trisch2706]

Ok Peter thanks..............as long as they refund me I dont mind 🐵

[Trisch2706]

Hi Guys

I still havent heard anything.  Getting quite frusted now.  Please can someone come back to me?

Thanks

Trisch

[Peter__]

Apologies, let me poke some people for you.

[Robbie]

Hey. Thanks for your patience, we'll get that looked into for you.

[Trisch2706]

Thanks Peter and Robbie