[ISSUE] I cannot add a specific member in family premium plan

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[ISSUE] I cannot add a specific member in family premium plan

cfrazao
Casual Listener

Plan:
Premium Family

Country:
Brazil

[ISSUE]

I am not able to add a user specified in the family plan. It's my wife. She's living with me. I have another member (my brothers) already in my family plan. And I had not any problem to add them. But my wife I cannot add her. Someone, could help me?

 

spotify_error.JPG
3 Replies

Re: [ISSUE] I cannot add a specific member in family premium plan

Rock Star 10
Rock Star 10

Hi there,

 

Welcome to the Community.

 

I recommend you to check out this article under the section "The invite isn't working" to find more information about why she can't accept her invite.

 

If you still need help, let me know! Have a great day :)

 

BruneliciaRock Star 10
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Re: [ISSUE] I cannot add a specific member in family premium plan

cfrazao
Casual Listener

it didn't work for me. I got the same previously error.

Re: [ISSUE] I cannot add a specific member in family premium plan

Rock Star 10
Rock Star 10

Hi @cfrazao,

 

I’d suggest reaching out to Spotify for more help with this then. You can find some more info here on how to do this. I hope this helps!

BruneliciaRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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