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Ican not remember the password

Ican not remember the password

Hi, I don't remembre the password. But when I access to "Remember password" This sent a message to one email account, but i dont remember what is this email.

What i need do?

 

For your help and answers, thank you

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1 Reply

Hey @AlfonsoWalles,

 

Log out of the Spotify website in your browser and fill out this contact form. Someone from Spotify will be happy to help update your email address for you.

 

Make sure you are logged out of any Spotify account in your browser when using the contact form or the username and custom email field will not show up. It is important so that you can enter the information of the account you are having trouble with. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.

 

You should get a reply within 24-48 hours. Don't forget to check your spam folder for responses as they may end up there.

 

If you get an automated reply email telling you to check the help section or the Community, you need to reply directly to support@spotify.com

 

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares

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