Idk if my Account is hacked, Deleted, Or if I’m using wrong info.

[user-removed]

Plan

Premium

Country

 United States

Device

(iPhone 7+

Operating System

(iOS 10)

My Question or Issue- I have never had premium before and just got a 2 month free trial. I’ve loved it. It’s been awesome for the past 3 days. But I just woke up to go to work this morning and I’ve been logged out of my account. I tried signing back in but my email says it’s has no account linked to it. This account that I’m on right now is a different account as I cannot sign into anywhere with my old one that has Spotify premium. I can give details of some playlists I have on my account as proof for getting it back but I honestly do not know what happened. Could someone provide me with a phone number that I can call?

[Billy-J]

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

[user-removed]

Thanks for the reply! I honestly don’t know what to do though. I really would think it’d be easiest to just get a phone number to call though if anyone knows the phone number. I can’t seem to find contact info. My account seems to have been deleted and I hope I can recover. Thanks for the help. If you have a phone number I can call or anything, I’d much appreciate it.

[user-removed]

What if I know my username. But I dont know the password or Email used? I think, If I was hacked, they changed the email being used and they changed password because I have received no password reset emails :(. What should I do next?

[Billy-J · Accepted solution]

@user-removed -

Thanks for the reply! Unfortunately, Spotify doesn’t provide phone support. You can get in touch with Spotify using the contact form, since you stated your account might’ve been hacked. 

You can find other ways to contact Spotify here. 

Hope this helps 🙂