Ik kom niet in mij premium.Ik heb een duo pak

[#1]

Ik zat namelijk op mijn vriend zijn account maar ik ben daar uit. Ik heb een duo voor mij. alleen ik kom daar niet in alleen mij broertje. Dus hij zit er alleen in en ik niet

[Elena]

Hey there!

Thanks for reaching out to us and welcome to the Community! Hope you don't mind us replying in English.

We'd recommend starting off by taking a look at this page as it sounds like the payment for your subscription didn't go through successfully.

It's worth checking what shows both on your and your brother's account pages to be sure of the status of the plan - in case the payment was authorized and your brother's account is the owner of the Duo subscription.

You can see this page to see how to join the plan.

Give us a shout if you have any further questions.