Im a premium user and ı cant login

[hbernayvz]

Hi HOW CAN I REACH SPOTİFY SUPPORT TEAM CUS I M A PREMİUM USER AND I CANT LOGIN I PAY EVERY SINGLE MONTH AND THEY JUST DONT LET ME GET IN MY ACCOUNT ...ım really mad ı use my spotify account through facebook account also HELP PLS !! Cus this s bad !!!

[Bearfootrecords]

Hi @hbernayvz welcome to the Spotify Community! 

Most of those problems come from a difference between the country shown by the IP address, and the one in your profile. Have you moved countries or vacationed anywhere recently? On a free account Spotify only allows 14 days of use in countries other than your home one, however on a premium account this is a little more unusual so make sure you're logging in with the username on your premium receipt (it'll be a 10 digit numeric for a facebook created account). 
 
Further to that, you can check your IP address here and after that, compare it to the country shown in your profile. If there is a mismatch then we know the problem. 
 
You can fix it using either of these ways:
1. If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there. 
2. On a premium account your payment method must match your country too with a payment method based in your country. You may wish to try changing your payment here.
3. If you're using a VPN or Proxy server, turn it off and try again.

If neither work for you then I'd suggest contacting Spotify Care through this contact form, their facebook or twitter and they should be able to sort that out for you.

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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