Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Im had pay for "Premium" and stay "Free" status on the iPhone Mobile.

Im had pay for "Premium" and stay "Free" status on the iPhone Mobile.

 
Reply
1 Reply

Hey @aleookr, welcome to the Spotify Community!

 

It sounds to me like you might accidentally be using two separate accounts. Can you triple-check that you are using the same login details on your mobile device and your computer? Also, your Subscription panel should list you as Premium, if it doesn't then let me know.

 

Looking forward to your response 🙂

Suggested posts